Our number-one priority at Red Apple® is providing stellar customer service 365 days of the year! We want our customers to be able to reach to us whenever they need us. To us, customer service means going above and beyond the call of duty to ensure each interaction with our store in-person or online exceeds expectations. This is the main tenet of the Red Apple® Happiness Guarantee, and every other aspect of it is designed to further push our level of customer service to the next level!
Our love for our customers is why we insist upon straightforward pricing with no hidden fees, charges, or hard-to-understand prices. What you see is what you get with Red Apple®, and we plan to always keep it that way!
Similarly, our competitive price-matching policy means our customers will never be forced to overpay for fireworks ever again. If you see another company selling the same firework for less than our listed price, show us where you found it and we'll make sure you get the best price available!
We make it as easy as possible for our customers to receive their fireworks in the manner that is most convenient to them, which is why Red Apple® offers free in-store pickup at all of our locations that carry the items our customers order. For that reason, we continuously work with shipping companies throughout the country to get our customers the best pricing on freight and ground shipping across the nation. Our shipping guarantee ensures customers will receive their shipments within 14 days of ordering, so long as the items ordered are in stock at the time of ordering.
One of the most important attributes of the Red Apple® Happiness Guarantee is our firework performance guarantee! There are few things as disappointing as a firework that does not perform as expected, and no one is ever more disappointed than we are when it happens! If any of our customers purchase a firework from Red Apple® that does not go off or that does not perform the way it was designed to, all we ask is that the customer send us a high-resolution image of the damaged or non-working firework that clearly shows the issue. We will then credit the customer back the amount spent on that firework and speak with our vendor(s) regarding the issue(s) experienced.
We are always working hard to make the experiences of buying and lighting off fireworks as fun and exciting as they should be! We are passionate about fireworks and we are passionate about our customers. When you are happy, we are happy, and that truly is our Happiness Guarantee here at Red Apple®!
We'll see you soon #PyroSquad™!